As a wine enthusiast and active blogger, I feel that it is my obligation to discuss the "elephant in the room", bar service and etiquette. Lately, I have noticed that the customer experience at wine bars in Baltimore have been less than tip worthy. I love to work at wine tastings. I enjoy talking about wine and meeting other Oenophiles. I visited one of my old favorite wine spots and quickly realized that something was truly different about the place. The bar staff were huddled in a group like shy teenagers and no one acknowledged our arrival. My friend and I found a seat (on our own) but waited a lifetime to be served. This was her first time at the wine bar but it was not mine. The crowd was even different. The food menu had drastically changed, and the happy hour house wine absolutely sucked. Come to find out, the place was under new management. They carried on with part of the wine bar theme but included crappy lifeless table wine. Once I was told the dillo,
I was relived. There had to be some sought of explanation for the creepy slim guy who was roaming around the bar area studying us patrons. He's the new owner, I heard someone say. My experience at this wine bar was no longer office vineayard gossip worthy. Until further notice, I won't be returning to that bar for the rest of the year.
Tonite, we visited a jazz spot. The experience was less than exciting. I asked for a wine list but was told that the restaurant only had three types of red vino and two types of white wine varitiabials. I chose a Malbec, thinking my choice would be flawless. After one sip, I could taste that the wine bottle had been open for sometime. No flavor, all air. It had no completely to my palate. Also, the waitress was R-U-D-E and very unprofessional. To top it all off we were given completely over flowing glasses of wine and small black straws to sip from. The food was ok but the Jazz band showed up late.
I'm a huge fan of Jessy Barns from Bar Rescue. Jessy specializes is proper bar staff customer service skills. Now that's a job I would adore. A long as the selection of wine is great, the tapas are tasty and the bar service is memorable, count me in..... I'm there.
Cheers
Wine Loves ๐ท